Telephone-hotline will help you from
9am to 12am and 1pm to 4pm CET on
Monday to Friday except public holidays.
As an additional service we offer Remote Support.
One of the support members connects to your PC via internet and will be able - with your permission - to view your desktop and demonstrate with an additional mouse pointer what to do and where to click.
Furthermore it will be possible for our support member - after another permission from you - to inspect system settings on your PC or even install drivers or software packages.
To make this happen you‘d need to download and run a small tool available here.
For us to be able to provide this sort of service you‘d have to
call the support hotline in parallel.
