Support

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Hotline
Tel +49 84 41 788-840
Fax +49 84 41 788-900
Mail hotline@scm-pc-card.de

Telephone-hotline will help you from 9am to 12am and 1pm to 4pm CET on
Monday to Friday except public holidays.

As an additional service we offer Remote Support.

One of the support members connects to your PC via internet and will be able - with your permission - to view your desktop and demonstrate with an additional mouse pointer what to do and where to click.

Furthermore it will be possible for our support member - after another permission from you - to inspect system settings on your PC or even install drivers or software packages.

To make this happen you‘d need to download and run a small tool available here.

For us to be able to provide this sort of service you‘d have to call the support hotline in parallel.
Driverdownload
Downloads
RMA Procedure
Information about the RMA procedure

RMA request online
Adress for RMA:

SCM PC-Card GmbH
RMA PC-xx-yy
Sperl-Ring 4
Reisgang
D-85276 Pfaffenhofen/Ilm

Please do not send any products to us without an RMA number.
Not authorized RMA shipments will not be accepted and will be sent back.